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Creates a safe space for someone to express themselves

free of conflict, free of judgement, and free of criticism

Concrete Wall

Conflict free

Have a calm tone

Be approachable

Be appreciative

Focus on what is being said

Do not interrupt

No yelling

No threats

Think before you respond

Judgement free

Criticism free 

Do not make any assumptions

Do not compare to yourself or others 

Value their feelings

Acknowledge the speaker by nodding

Be mindful of your demeanor

Give your full attention

Be compassionate

Do not belittle

Have understanding

Use reflective listening

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